TownePlace Suites Hattiesburg

Nice room for anyone saying multiple days, large fridge, cooktop, etc., but bed was saggy and upholstery was worn. Bathroom lighting was poor. Property has seen better days. Good location for University activities.

This was my first time staying here. I ABSOLUTELY LOVED IT!! Staff was great. Perfect for a night or two or a long stay (like a studio apartment) BED SO COMFORTABLE & OMG Best showers I’ve seen in hotels in a long time. VERY CLEAN AS WELL. DEFINITELY, will stay here again when I come back to Hattiesburg…

Fairly clean. Nice staff. But too close to freeway. You can hear trucks at night. Many other hotels not right next to road you can choose from. Elevator smells and powdered eggs at complimentary breakfast…often times Marriotts offer a bit more “elevated” egg dish at these extended stay hotels.

I am not sure if people who wrote 5 star reviews actually stayed in this hotel. We were driving through and stayed for one night. It was the dirtiest hotel we ever stayed in. It was so filthy you didn’t want to touch the walls or sit on a couch. There was trash under beds. Soda cans and opened bags of chips. Used wet towel in the closet. All the surfaces were sticky and the carpet was so dirty that our white socks turned black in 10 minutes. We were so disgusted that we wanted to leave, but it was late, and after driving for 11 hours we were exhausted, so we stayed. We had one major issue with our stay (not involving the issues I mentioned above), and the manager was not helpful at all, basically saying that it is our problem. Later, we had to call the corporate office to resolve the issue. It is a very poorly run hotel and they definitely need to fire the manager. The breakfast was the worst breakfast we ever experienced in a hotel as well. I attached two pictures - first one is our kids socks after they took their shoes off in the hotel room; the second one - the hotel placed the pots you are supposed to cook your food in right next to the trash can. I also have to say that the rooms are large and there is a full kitchen. But everything is so outdated and dirty, that you don’t want to touch anything. The utensils in the kitchen looked like you are going to get sick if you use them. I am not a clean freak but I was blown away by the dirtiness of this hotel. I wish I read all the other one star reviews before booking. I made a mistake to look at the total review score of 4 stars and decided that it should be fine to stay in this hotel. I sincerely don’t understand how they are at 4 stars.

I booked 2 rooms for my ladyfreind & her brother 1 day in advance. The hotel clerk entered into their system for the day I booked it. Charged me 390.00 When I realized their mistake later that evening. Everyone there, including the Manager said it was my problem. They said they would be happy to book this evenings stay, but would have to pay again. This was all to shady for me. I will not ever stay in a TownePlace Suites again. Towneplace Suites in Hattiesburg, MS must be hurting for buisness if they do this kind of thing.

I was charged for a night after I cancelled PER THE POLICY within the grace period. I attached photos of the cancellation policy and the a screen shot of my cancellation email. I called once the payment posted to get the charge reversed and have been given the run around ever since. After 2 or 3 calls I finally got a return call from the GM on 12/18 who said she was unaware… this was an easy fix… she didn’t know why it wasn’t handled, etc. After she found out I was a manager at one time for both Hilton and Marriott, she even jokingly asked me to come work for her because she needed help. After reading these reviews, I see why. She assured me the refund would be issued but it would a take a few days. So I waited until after Christmas. The refund never came, so I called the hotel again and Bella (front desk agent I assume) made up a lie about the reservation being “locked out” because too much time had passed. I told her this is not a thing. I have been told everything from you cancelled too late (which I did not as you can see from the photos) to the refund is on the way (I was told this by Bella on one occasion. Then I asked for an updated folio which I never got and once by the GM), to now a made up story about “too much time has passed.” I called corporate and she agreed that “too much time has passed so it is locked” is not a thing. Corporate escalated it to her boss because the property REFUSES to issue the refund. What a circus of a hotel. Buyer beware. I am still awaiting my refund and hopefully corporate Marriott does their part and keeps their promise to get this fixed.

I stayed on a drive between NOLA and Birmingham and found the best part of the hotel was the front desk staff. The young man in the evening was very friendly and shared all the amenities in an efficient manner, the lady checking me out the next morning was excellent at offering breakfast suggestions and got me a fresh cup of coffee. The hotel itself is in need of a refresh. The carpet is threadbare in the hallways and it appears that the room is a Generation 2 TPS. The bed was comfortable and allowed for the rest I was looking for.

Needs updated. Poor check in service (45 min). I believe front desk clerk is ******. Very rude. Called Marriott as soon as I went to my room. This is not a Marriott. It is more like a Super 8 with lipstick

This definitely shouldn’t be a Marriott Hotel. The water in the shower was brown when it first came out. The refrigerator was rusted. The walls and door needs a lot of touch up. When I checked in the front desk screwed my payment up but hopefully it works out when everything post. This hotel needs a major renovation or a deep clean.